A large, multi-site global corporation came to Infotrieve seeking 24/7 content access, global and site publisher rights management, and a centralized document delivery solution along with improved efficiency.

To address these needs, Infotrieve eliminated inefficient systems and implemented a global, full-service technology solution that provides anywhere, anytime access to content via web browser or tablet device and provides support for both global and site publisher agreements. The client streamlined internal operations by using our single-gateway content management system to ensure copyright-compliant document delivery based on rights secured through publisher agreements, reproductive rights organizations and pay-per-use document delivery. Infotrieve’s document delivery service improved service levels and quality and lowered external transaction fees; panic fees were eliminated due to improved turnaround time.

The client's ROI on licensed content improved through leveraging a comprehensive set of usage reports, including details by user, division, project, office, country and more to help optimize the content licensing process.