INFOTRIEVE, INC. PRIVACY POLICY
Last Updated June 7, 2012

We at Infotrieve, Inc. (“Infotrieve,” “we,” “us,” or “our”) have created this privacy policy (this “Privacy Policy”)

because we know that you care about how information you provide to us is used and shared.  This Privacy Policy

relates to the information collection and use practices of Infotrieve in connection with our online services, which

are made available to you through a variety of platforms, including, but not limited to, http://www.infotrieve.com

and http://mobilelibrary.com (collectively, the “Website”) and our mobile app, which is accessible through tablets,

cell phones, personal digital assistants, and other mobile devices (the “Mobile App”).  The Website and the Mobile

App are collectively referred to as the “Platform.” 

Description of Users and Acceptance of Terms

This Privacy Policy applies to visitors to the Website, who view only publicly-available content (“Visitors”) and end

users (“End Users”), who have signed up to use our on-demand, software-as-a-service (the “Service”) via the

Platform.

By visiting our Website, Visitors are agreeing to the terms of this Privacy Policy and the accompanying Terms of

Use.

By accessing and/or using the Service, each End User is: (i) agreeing to the terms of this Privacy Policy, the

accompanying Terms of Use, and any orders executed by such End User via the Platform (each, an “Order”); and (ii)

representing that he or she is an authorized representative of a company that is an existing End User of the

Platform.

The Information We Collect

In the course of operating the Website and the Platform, Infotrieve will collect (and/or receive) the following types

of information.

1. Personal Information

When you sign up to become an End User, you will be required to provide us with personal information about

yourself, such as your name, address, e-mail address, and phone number.  We do not collect any personal

information from Visitors when they use the Website unless they provide such information voluntarily, such as by

registering or sending us an e-mail or signing up for a newsletter.  All information we collect and/or receive under

this section is collectively called “Personal Information.”    

2. Billing Information. 

When End Users sign up to use the Platform and/or complete an Order, they may be required to provide certain

information in addition to the Personal Information noted above.  Such information may include a debit card

number, credit card number, expiration date, billing address, activation codes, and similar information.  Such

information is collectively called the “Billing Information.”

3. View and Print Data.

Infotrieve uses a third-party software program that tabulates the number of views and prints of certain documents

procured through the Platform that contain digital rights management restrictions from a publisher.  Such

information is collectively called the “View and Print Data.”  Such View and Print Data is anonymous, in that we

collect only an End User’s IP address and the number of times a document is viewed and/or printed. 
4. Order Information.

When you place an Order, you must provide us with certain information about the document you are seeking, such

as the title, author, and publication.  Such information is collectively called the “Order Information.” 

5. Access Credentials. 

You may voluntarily provide us with your access credentials (e.g., username and password) for any online

publications to which you subscribe.  Such information is collectively called the “Access Credentials.” 

6. Other Information.

In addition to the Personal Information, the Billing Information, the View and Print Data, the Order Information, and

the Access Credentials, we may collect additional information (collectively, the “Other Information”).  Such Other

Information may include:

 a. From Your Activity.  Information that we or our technology providers may automatically collect

when you visit, access, and/or use the Platform, such as your IP addresses, Internet service provider, browser type

and language, referring and exit pages and URLs, date and time, amount of time spent on particular pages, what

sections of the Platform you visit, number of links you click while in the Platform, similar information concerning

your use of the Platform, and information about your mobile device or tablet.   

 b. From Cookies.  Information that we collect using “cookie” technology.  Cookies are small

packets of data that a website stores on your computer’s or mobile device’s hard drive so that your computer will

“remember” information about your visit.  We may use both session cookies (which expire once you close your web

browser) and persistent cookies (which stay on your computer until you delete them) to help us collect Other

Information and to enhance your experience using the Website and the Platform.  If you do not want us to place a

cookie on your hard drive, you may be able to turn that feature off on your computer or mobile device.  Please

consult your Internet browser’s documentation for information on how to do this and how to delete persistent

cookies.  However, if you decide not to accept cookies from us, the Website or the Platform may not function

properly. 

How We Use and Share the Information  

We use the Personal Information, the Billing Information, the View and Print Data, the Order Information, the

Access Credentials, and the Other Information (collectively, the “Information”) to provide our Service to and process

Orders for End Users; to administer our rewards and promotional programs; to improve our Platform and services to

you; to solicit your feedback; and to inform you about our products and services.    

We may also use and/or share Information as described below.

• Infotrieve will access, use, and share the Information as required to fulfill its contractual obligations to

you or subsequent requests for Service and/or support by you.

• We use the View and Print Data to comply with a publisher’s restrictions.

• We use the Access Credentials to check if one or more documents requested in your Order is already

covered by an existing subscription or license you may have. 

• We may employ other companies and individuals to perform functions on our behalf.  Examples may

include providing technical assistance, Order fulfillment, customer service, and marketing assistance.  These other

companies will have access to the Information only as necessary to perform their functions and to the extent

permitted by law.

• In an ongoing effort to better understand our Visitors, End Users, and our products and services, we may

analyze the Order Information and Other Information in aggregate form in order to operate, maintain, manage, and

improve the Platform and/or our products and services.  This aggregate information does not identify you

personally.  We may share this aggregate data with our affiliates, agents, and business partners. We may also

disclose aggregated user statistics in order to describe our products and services to current and prospective

business partners and to other third parties for other lawful purposes.

• In order to provide our services and administer our rewards and promotional programs, we may share

your Personal Information and Other Information with our third-party promotional and marketing partners, including,

without limitation, businesses participating in our various programs.

• We may share some or all of your Information with any of our parent companies, subsidiaries, joint

ventures, or other companies under common control with us.

• If we or all or substantially all of our assets are acquired, we expect that the Information would be

transferred along with the other business assets.

• To the extent permitted by law, we may also disclose the Information: (i) when required by law, court

order, or other government or law enforcement authority or regulatory agency; or (ii) whenever we believe that

disclosing such Information is necessary or advisable, for example, to protect the rights, property, or safety of

Infotrieve or others.

Accessing and Modifying Information and Communication Preferences

End Users and Visitors who have provided Personal Information, Billing Information, and/or Access Credentials to

us may access, remove, review, and/or make changes to the same by following the instructions found on the

Platform.  In addition, you may manage your receipt of marketing and non-transactional communications by clicking

on the “unsubscribe” link located on the bottom of any Infotrieve marketing e-mail.  End Users cannot opt out of

receiving transactional e-mails related to their account with Infotrieve.  We will use commercially reasonable

efforts to process such requests in a timely manner.  You should be aware, however, that it is not always possible to

completely remove or modify information in our subscription databases. 

How We Protect the Information

We take commercially reasonable steps to protect the Information from loss, misuse, and unauthorized access,

disclosure, alteration, or destruction.  We use industry-standard SSL (“Secure Socket Layer”) encryption technology,

a secure server, and other physical and procedural safeguards to protect the security of the Information.  Please

understand, however, that no security system is impenetrable.  We cannot guarantee the security of our databases,

nor can we guarantee that the Information that you supply will not be intercepted while being transmitted to and

from us over the Internet. In particular, e-mail sent to or from the Platform may not be secure, and you should

therefore take special care in deciding what information you send to us via e-mail. 

Important Notices to Non-U.S. Residents/Safe Harbor Certification

Infotrieve complies with the U.S.-EU Safe Harbor Framework and the U.S.-Swiss Safe Harbor Framework as set forth

by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from

European Union member countries and Switzerland.  Infotrieve has certified that it adheres to the Safe Harbor

Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement.  To learn

more about the Safe Harbor program, and to view Infotrieve’s certification, please visit

http://www.export.gov/safeharbor/.

However, it is important to note that the Website, the Platform, and their servers are operated in the United States. 

If you are located outside of the United States, please be aware that any Personal Information you provide to us will

be transferred to the United States.  By using the Website and/or the Platform and by providing us Personal

Information when using our Service, you consent to this transfer and our use of the information and data provided

by you in accordance with this Privacy Policy. 

In order to comply with the Safe Harbor framework, Infotrieve commits to the resolution of complaints about your

privacy and our collection or use of your Personal Information.  We have also committed to resolve any complaints

by European Union citizens relating to this Privacy Policy, which cannot be resolved directly with our company,

through the Council of Better Business Bureaus, Inc.’s Safe Harbor Privacy Dispute Resolution Procedures.

If you have any questions regarding this Privacy Policy, please contact us as described in the “How to Contact Us”

section below.  We will investigate your question, respond to your inquiry, and attempt to resolve any concerns

regarding your privacy question.  If you do not receive timely acknowledgment of your complaint, or if your

complaint is not satisfactorily addressed by Infotrieve, please visit the BBB EU SAFE HARBOR web site at

www.bbb.org/us/safe-harbor-complaints for more information and to file a complaint.

External Websites

The Platform may contain links to third-party websites.  Infotrieve has no control over the privacy practices or the

content of these websites.  As such, we are not responsible for the content or the privacy policies of those third-

party websites.  You should check the applicable third-party privacy policy and terms of use when visiting any other

websites.

Changes to This Privacy Policy

This Privacy Policy is effective as of the date stated at the top of this Privacy Policy.  We may change this Privacy

Policy from time to time.  By accessing the Platform and/or using the Service after we make any such changes to

this Privacy Policy, you are deemed to have accepted such changes.  Please be aware that, to the extent permitted

by applicable law, our use of the Information is governed by the Privacy Policy in effect at the time we collect the

Information.  Please refer back to this Privacy Policy on a regular basis.

How to Contact Us

If you have questions about this Privacy Policy, please contact Infotrieve via e-mail at privacy@infotrieve.com with

“PRIVACY POLICY” in the subject line or by mailing us at the following address:

Infotrieve, Inc.
P.O. Box 7102
Wilton, CT 06897
Attn: Privacy Policy