Last Updated June 7, 2012
relates to the information collection and use practices of Infotrieve in connection with our online services, which
are made available to you through a variety of platforms, including, but not limited to, http://www.infotrieve.com
and http://mobilelibrary.com (collectively, the “Website”) and our mobile app, which is accessible through tablets,
cell phones, personal digital assistants, and other mobile devices (the “Mobile App”). The Website and the Mobile
App are collectively referred to as the “Platform.”
Description of Users and Acceptance of Terms
users (“End Users”), who have signed up to use our on-demand, software-as-a-service (the “Service”) via the
representing that he or she is an authorized representative of a company that is an existing End User of the
The Information We Collect
In the course of operating the Website and the Platform, Infotrieve will collect (and/or receive) the following types
1. Personal Information
When you sign up to become an End User, you will be required to provide us with personal information about
yourself, such as your name, address, e-mail address, and phone number. We do not collect any personal
information from Visitors when they use the Website unless they provide such information voluntarily, such as by
registering or sending us an e-mail or signing up for a newsletter. All information we collect and/or receive under
this section is collectively called “Personal Information.”
2. Billing Information.
When End Users sign up to use the Platform and/or complete an Order, they may be required to provide certain
information in addition to the Personal Information noted above. Such information may include a debit card
number, credit card number, expiration date, billing address, activation codes, and similar information. Such
information is collectively called the “Billing Information.”
3. View and Print Data.
Infotrieve uses a third-party software program that tabulates the number of views and prints of certain documents
procured through the Platform that contain digital rights management restrictions from a publisher. Such
information is collectively called the “View and Print Data.” Such View and Print Data is anonymous, in that we
collect only an End User’s IP address and the number of times a document is viewed and/or printed.
4. Order Information.
When you place an Order, you must provide us with certain information about the document you are seeking, such
as the title, author, and publication. Such information is collectively called the “Order Information.”
5. Access Credentials.
You may voluntarily provide us with your access credentials (e.g., username and password) for any online
publications to which you subscribe. Such information is collectively called the “Access Credentials.”
6. Other Information.
In addition to the Personal Information, the Billing Information, the View and Print Data, the Order Information, and
the Access Credentials, we may collect additional information (collectively, the “Other Information”). Such Other
Information may include:
a. From Your Activity. Information that we or our technology providers may automatically collect
when you visit, access, and/or use the Platform, such as your IP addresses, Internet service provider, browser type
and language, referring and exit pages and URLs, date and time, amount of time spent on particular pages, what
sections of the Platform you visit, number of links you click while in the Platform, similar information concerning
your use of the Platform, and information about your mobile device or tablet.
b. From Cookies. Information that we collect using “cookie” technology. Cookies are small
packets of data that a website stores on your computer’s or mobile device’s hard drive so that your computer will
“remember” information about your visit. We may use both session cookies (which expire once you close your web
browser) and persistent cookies (which stay on your computer until you delete them) to help us collect Other
Information and to enhance your experience using the Website and the Platform. If you do not want us to place a
cookie on your hard drive, you may be able to turn that feature off on your computer or mobile device. Please
consult your Internet browser’s documentation for information on how to do this and how to delete persistent
cookies. However, if you decide not to accept cookies from us, the Website or the Platform may not function
How We Use and Share the Information
We use the Personal Information, the Billing Information, the View and Print Data, the Order Information, the
Access Credentials, and the Other Information (collectively, the “Information”) to provide our Service to and process
Orders for End Users; to administer our rewards and promotional programs; to improve our Platform and services to
you; to solicit your feedback; and to inform you about our products and services.
We may also use and/or share Information as described below.
• Infotrieve will access, use, and share the Information as required to fulfill its contractual obligations to
you or subsequent requests for Service and/or support by you.
• We use the View and Print Data to comply with a publisher’s restrictions.
• We use the Access Credentials to check if one or more documents requested in your Order is already
covered by an existing subscription or license you may have.
• We may employ other companies and individuals to perform functions on our behalf. Examples may
include providing technical assistance, Order fulfillment, customer service, and marketing assistance. These other
companies will have access to the Information only as necessary to perform their functions and to the extent
permitted by law.
• In an ongoing effort to better understand our Visitors, End Users, and our products and services, we may
analyze the Order Information and Other Information in aggregate form in order to operate, maintain, manage, and
improve the Platform and/or our products and services. This aggregate information does not identify you
personally. We may share this aggregate data with our affiliates, agents, and business partners. We may also
disclose aggregated user statistics in order to describe our products and services to current and prospective
business partners and to other third parties for other lawful purposes.
• In order to provide our services and administer our rewards and promotional programs, we may share
your Personal Information and Other Information with our third-party promotional and marketing partners, including,
without limitation, businesses participating in our various programs.
• We may share some or all of your Information with any of our parent companies, subsidiaries, joint
ventures, or other companies under common control with us.
• If we or all or substantially all of our assets are acquired, we expect that the Information would be
transferred along with the other business assets.
• To the extent permitted by law, we may also disclose the Information: (i) when required by law, court
order, or other government or law enforcement authority or regulatory agency; or (ii) whenever we believe that
disclosing such Information is necessary or advisable, for example, to protect the rights, property, or safety of
Infotrieve or others.
Accessing and Modifying Information and Communication Preferences
End Users and Visitors who have provided Personal Information, Billing Information, and/or Access Credentials to
us may access, remove, review, and/or make changes to the same by following the instructions found on the
Platform. In addition, you may manage your receipt of marketing and non-transactional communications by clicking
on the “unsubscribe” link located on the bottom of any Infotrieve marketing e-mail. End Users cannot opt out of
receiving transactional e-mails related to their account with Infotrieve. We will use commercially reasonable
efforts to process such requests in a timely manner. You should be aware, however, that it is not always possible to
completely remove or modify information in our subscription databases.
How We Protect the Information
We take commercially reasonable steps to protect the Information from loss, misuse, and unauthorized access,
disclosure, alteration, or destruction. We use industry-standard SSL (“Secure Socket Layer”) encryption technology,
a secure server, and other physical and procedural safeguards to protect the security of the Information. Please
understand, however, that no security system is impenetrable. We cannot guarantee the security of our databases,
nor can we guarantee that the Information that you supply will not be intercepted while being transmitted to and
from us over the Internet. In particular, e-mail sent to or from the Platform may not be secure, and you should
therefore take special care in deciding what information you send to us via e-mail.
Important Notices to Non-U.S. Residents/Safe Harbor Certification
Infotrieve complies with the U.S.-EU Safe Harbor Framework and the U.S.-Swiss Safe Harbor Framework as set forth
by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from
European Union member countries and Switzerland. Infotrieve has certified that it adheres to the Safe Harbor
Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn
more about the Safe Harbor program, and to view Infotrieve’s certification, please visit
However, it is important to note that the Website, the Platform, and their servers are operated in the United States.
If you are located outside of the United States, please be aware that any Personal Information you provide to us will
be transferred to the United States. By using the Website and/or the Platform and by providing us Personal
Information when using our Service, you consent to this transfer and our use of the information and data provided
In order to comply with the Safe Harbor framework, Infotrieve commits to the resolution of complaints about your
privacy and our collection or use of your Personal Information. We have also committed to resolve any complaints
through the Council of Better Business Bureaus, Inc.’s Safe Harbor Privacy Dispute Resolution Procedures.
section below. We will investigate your question, respond to your inquiry, and attempt to resolve any concerns
regarding your privacy question. If you do not receive timely acknowledgment of your complaint, or if your
complaint is not satisfactorily addressed by Infotrieve, please visit the BBB EU SAFE HARBOR web site at
www.bbb.org/us/safe-harbor-complaints for more information and to file a complaint.
The Platform may contain links to third-party websites. Infotrieve has no control over the privacy practices or the
content of these websites. As such, we are not responsible for the content or the privacy policies of those third-
Policy from time to time. By accessing the Platform and/or using the Service after we make any such changes to
How to Contact Us
P.O. Box 7102
Wilton, CT 06897